Luna Heating Air Solar

Privacy Policy

Effective Date: January 7, 2025

Luna Air LLC dba Luna Heating Air Solar ("Luna Air," "Luna Heating Air Solar," "we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website ("Site"), services, and products. By using our Site or engaging with our services, you agree to this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of information about you:

a. Personal Information

Identifiers: Name, mailing address, email address, phone number, and other contact details.

Payment Information:

Credit card details, billing address, and payment history.

Demographic Information: Age, gender, and household information.

Geolocation Data: Approximate location based on IP address.

b. Usage Data and Device Information

Device Information: IP address, browser type, operating system, device type.

Usage Data: Pages visited, time spent on the Site, clicks, and navigation paths.

Cookies and Tracking Technologies: Information collected via cookies, pixels, and similar tools.

c. Audio, Visual, or Electronic Data

Recorded calls, text communications, or other interactions with customer service.

d. Professional Information

Information related to your job title, employer, or employment history if relevant to our services.

e. Inferences

Preferences, behaviors, and characteristics inferred from other data we collect.

2. How We Collect Your Information

a. Directly From You

When you fill out forms, contact us, or make a purchase.

When you request quotes, schedule services, or subscribe to newsletters.

b. Automatically

Through cookies and tracking technologies when you visit our Site.

c. Third-Party Sources

Public records, marketing partners, and service providers.

3. How We Use Your Information

We use your information to:

Provide, manage, and improve our services.

Process payments and fulfill orders.

Communicate with you regarding services, updates, and promotions.

Conduct analytics to understand user behavior and improve the Site.

Comply with legal obligations and enforce our terms.

Protect against fraud, unauthorized transactions, and other illegal activities.

4. Sharing Your Information

We may share your information with:

a. Service Providers

Payment processors, IT support, marketing agencies, and delivery services.

b. Third-Party Partners

Advertising networks and analytics providers for marketing purposes.

c. Legal and Regulatory Entities

To comply with legal obligations or respond to lawful requests.

d. Business Transfers

In case of mergers, acquisitions, or asset sales.

We do not sell your personal information.

5. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience. Types of cookies we use include:

Essential Cookies: Necessary for Site functionality.

Performance Cookies: Track Site usage and performance.

Marketing Cookies: Provide personalized ads based on your interests.

You can manage your cookie preferences through your browser settings.

6. Your Privacy Rights

a. Virginia Residents (VCDPA)

If you are a Virginia resident, you have the following rights under the Virginia Consumer Data Protection Act:

Right to Access: Confirm whether we process your personal data and access such data.

Right to Correct: Request corrections to inaccuracies in your personal data.

Right to Delete: Request deletion of personal data provided by or obtained about you.

Right to Data Portability: Obtain a copy of your personal data in a portable format.

Right to Opt-Out: Opt-out of the sale of personal data, targeted advertising, or profiling that produces legal effects.

To exercise your rights, please contact us at [email protected].

7. Data Retention

We retain your personal information as long as necessary to provide our services and comply with legal obligations. Data no longer needed will be securely deleted.

8. Security

We implement appropriate technical and organizational measures to safeguard your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.